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A question about sizing, a parcel to track or an exchange to arrange? We read every message and reply within 48 hours, 7 days a week.
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Your questions, our answers
The questions you ask us most often.
Where is my order?
As soon as your order ships, you receive an email with your tracking number. The Express Delivery collection ships from our warehouse in Miramas, France, with tracking at every step. For the other models, allow 7 to 11 working days. Still no news after that? Write to us with your order number and we will check with the carrier.
Can I change or cancel my order?
Yes, as long as it has not shipped. Write to us as soon as possible with your order number to change a size or an address, or to cancel. Express orders are prepared quickly. If your parcel is already on its way, simply make your request through our returns portal.
How do I return or exchange an item?
You have 14 days after delivery to make your request, then 21 days to drop off the parcel with the label provided. Go to our returns portal and choose what suits you: a store credit with no return fee, an exchange or a refund. Any fees are shown before you confirm, and you can follow your return online.
I don't know which size to choose
On every product page, the size helper guides you from your height and weight. Our size guide also gives the measurements of each model. Still unsure? Write to us before ordering with your measurements and we will help you pick the right size.
I received a damaged or wrong item
Send us a photo of the item and its label with your order number, through this form or by email. We reply within 48 hours with a suitable solution: a replacement, an exchange or a refund, whichever you prefer.
It's a gift, will it arrive in time?
For a fast delivery, choose a model from the Express Delivery collection. Is the date getting close? Write to us: we can send you a printable gift voucher to give while the parcel is on its way.
How do I use a promo code or a gift card?
Your promo code goes in the cart or on the checkout page. One code per order, and it cannot be combined with the cart rewards (free shipping, gifts by threshold). A gift card works as a payment method: enter it on the checkout page. It can be combined with everything else.
Where do your dungarees come from?
Every model is designed and developed with care for the details, from the embroidered logo to the finishing. We work with partner workshops we know well. The Express Delivery collection is stocked in Miramas, France. Want to know what our customers think? Read more than 1,000 La Salopette reviews.
Are you a business or an association?
Looking for team outfits, a group order or corporate gifts? Our Pro area gathers our prices and a dedicated form. Tell us about your project and we will reply with a quote.
Other ways to reach us
Liimi tn 1b-716, 10621 Tallinn, Estonia
Express Delivery warehouse
Miramas (13140), FranceReturns go through our online portal. Never send a parcel directly to these addresses.
Discover the Pro area
More than 1,000 published reviews: read the La Salopette reviews.